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If you’re experiencing connection issues with PULSEIntel PRO, this guide will help you diagnose and fix the problem.

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Check Your Connection

Before troubleshooting PULSEIntel PRO specifically, verify your internet connection is working.

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Quick Connection Test

  1. Try loading other websites (google.com, etc.)
  2. Try a speed test at speedtest.net
  3. Check if other apps and services work
If other sites don’t load, the problem is your internet connection, not PULSEIntel PRO.

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Internet Connection Issues

  1. Unplug your modem and router
  2. Wait 30 seconds
  3. Plug the modem back in, wait for lights to stabilize
  4. Plug the router back in, wait for lights to stabilize
  5. Try connecting again
If you’re on WiFi:
  1. Connect directly to your router with an ethernet cable
  2. Test if the connection is more stable
  3. WiFi interference can cause connectivity issues
WiFi signal weakens with distance. Try:
  1. Moving closer to your router
  2. Removing obstacles between you and the router
  3. Checking if other devices have the same issue
If your internet is consistently problematic:
  1. Call your internet service provider
  2. They can diagnose line issues
  3. There may be an outage in your area

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PULSEIntel PRO Status

Check if PULSEIntel PRO is experiencing issues.

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Status Page

Visit our status page to see:
  • Current system status
  • Any ongoing incidents
  • Scheduled maintenance
  • Historical uptime

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Signs of a PULSEIntel PRO Outage

  • Multiple features not working
  • Error messages mentioning servers or connections
  • Other users reporting similar issues
If there’s an outage, we’re working to fix it. Check the status page for updates.

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Sync Issues

Data not syncing between devices or with connected services?

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CRM Data Not Syncing

1

Force a refresh

Pull down on the screen (mobile) or press F5 (desktop) to refresh
2

Log out and back in

This forces a fresh sync with the server
3

Check for pending changes

Look for any save indicators that show unsaved data
4

Wait a moment

Sync can take up to a minute for larger changes

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Calendar Not Syncing

If your calendar isn’t reflecting appointments:
  1. Check connection status
    • Go to Settings > Connected Accounts
    • Verify calendar shows as connected
  2. Reconnect the calendar
    • Disconnect the calendar
    • Wait 10 seconds
    • Reconnect and authorize again
  3. Check sync settings
    • Verify the correct calendar is selected
    • Ensure two-way sync is enabled if desired
  4. Give it time
    • Initial sync can take 15-30 minutes
    • Large calendars take longer

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Email Not Syncing

If emails aren’t appearing or syncing:
  1. Verify connection
    • Check Settings > Connected Accounts
    • Look for any error messages
  2. Reconnect email
    • Disconnect and reconnect your email account
    • Reauthorize permissions
  3. Check email provider settings
    • Some email providers require app-specific passwords
    • Verify no security blocks are in place

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API and Integration Issues

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Integrations Not Working

If connected services aren’t functioning:
  1. Check integration status
    • Go to Settings > Integrations
    • Look for error indicators
  2. Refresh the connection
    • Disconnect the integration
    • Reconnect and reauthorize
  3. Check the other service
    • The integrated service might be having issues
    • Verify it works independently

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Webhook Failures

If webhooks aren’t firing:
  1. Check webhook logs for errors
  2. Verify the receiving endpoint is accessible
  3. Ensure proper authentication is configured
  4. Test with a simple endpoint first

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Firewall and Security

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Corporate Network Issues

If using PULSEIntel PRO on a corporate or school network:
  1. Check with IT
    • The network may block certain connections
    • Ask IT to whitelist PULSEIntel PRO domains
  2. Try a different network
    • Test on mobile data or home WiFi
    • This confirms if the corporate network is blocking access
  3. VPN considerations
    • Some VPNs can interfere
    • Try disconnecting your VPN temporarily

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Antivirus/Security Software

Security software can sometimes block web applications:
  1. Temporarily disable
    • Turn off security software briefly to test
    • If PULSE works, add it to the allow list
  2. Add exceptions
    • Add PULSEIntel PRO URLs to your security software’s allowed list
  3. Check browser security extensions
    • Privacy and security extensions can block features
    • Try disabling them for PULSEIntel PRO

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Mobile Connection Issues

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App Not Loading

1

Check your signal

Make sure you have cellular data or WiFi connection
2

Toggle airplane mode

Turn airplane mode on, wait 10 seconds, turn it off
3

Force close and reopen

Close the app completely and open it fresh
4

Restart your device

A full restart can clear connection issues

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Data Not Loading on Mobile

  1. Check data settings
    • Ensure mobile data is enabled for the app
    • Check if data saver mode is blocking the app
  2. Try on WiFi
    • Switch to WiFi to rule out cellular issues
  3. Update the app
    • Make sure you have the latest version

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Browser-Specific Issues

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Chrome

  • Clear cache: Settings > Privacy > Clear browsing data
  • Disable hardware acceleration: Settings > System > Use hardware acceleration
  • Reset Chrome: Settings > Reset settings

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Safari

  • Clear history: Safari > Clear History
  • Check content blockers: Preferences > Websites > Content Blockers
  • Disable extensions temporarily

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Firefox

  • Clear cache: Options > Privacy > Clear Data
  • Safe mode: Help > Restart with Add-ons Disabled
  • Refresh Firefox: Help > Troubleshooting > Refresh Firefox

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Edge

  • Clear cache: Settings > Privacy > Clear browsing data
  • Reset Edge: Settings > Reset settings

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When to Contact Support

Contact support if:
  • You’ve tried all relevant troubleshooting steps
  • The issue persists across multiple devices/browsers
  • You see specific error messages
  • The issue started after a specific action
Include in your support request:
  • What you were trying to do
  • Error messages (screenshots help)
  • Your browser and device
  • Steps you’ve already tried
  • When the issue started