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Having trouble with PULSEIntel PRO? Find solutions to common issues here. If you don’t find what you’re looking for, contact our support team.

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General Issues

Try these steps:
  1. Clear your browser cache
    • Chrome: Settings > Privacy > Clear browsing data
    • Safari: Preferences > Privacy > Manage Website Data
    • Firefox: Options > Privacy > Clear Data
  2. Check your internet connection
    • Test your speed at speedtest.net
    • Try a wired connection if using WiFi
  3. Close unnecessary browser tabs
    • Too many open tabs can slow performance
  4. Try a different browser
    • We recommend Chrome or Safari for best performance
  5. Disable browser extensions
    • Some extensions can interfere with web apps
Check these items:
  1. Are you connected to the internet?
    • Look for any connection indicators
    • Try loading another website
  2. Is there an error message?
    • Look for red error text near the save button
    • Read the specific error for guidance
  3. Try refreshing the page
    • Sometimes a refresh resolves sync issues
  4. Check if you’re still logged in
    • Sessions can expire after inactivity
    • Log out and log back in
If the problem persists, contact support with details about what you were trying to save.
General error troubleshooting:
  1. Note the exact error message
    • Take a screenshot if possible
    • This helps support diagnose the issue
  2. Try refreshing the page
    • Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) for a hard refresh
  3. Try logging out and back in
    • This resets your session
  4. Clear your browser cache
    • Old cached data can cause errors
  5. Contact support
    • Include the error message and steps that led to it
Try these solutions:
  1. Check your internet connection
    • Can you load other websites?
  2. Check if PULSEIntel PRO is down
    • Visit our status page for current system status
  3. Try a hard refresh
    • Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
  4. Try a different browser
    • Rule out browser-specific issues
  5. Disable VPN if using one
    • Some VPNs can block access

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Account Issues

To reset your password:
  1. Go to the login page
  2. Click Forgot Password
  3. Enter your email address
  4. Check your inbox for a reset link
  5. Click the link and create a new password
If you don’t receive the email:
  • Check your spam/junk folder
  • Make sure you’re using the correct email
  • Wait a few minutes and try again
  • Contact support if still not received
Check these items:
  1. Are you using the correct email?
    • The login email might differ from your personal email
  2. Is your password correct?
    • Try the Forgot Password option
  3. Is your account active?
    • Suspended accounts can’t log in
    • Check for any email notifications about your account
  4. Is two-factor authentication enabled?
    • You’ll need your authenticator app or backup code
  5. Try a different browser or device
    • Rule out local issues
Accounts may be suspended for:
  • Payment failure
  • Terms of service violation
  • Unusual activity detected
To resolve:
  1. Check your email for a notification explaining the reason
  2. If payment-related, update your payment method
  3. Contact support to discuss reactivation
To change your login email:
  1. Go to Settings > Profile
  2. Click Edit next to your email
  3. Enter your new email address
  4. Confirm with your password
  5. Verify the new email via the link sent
You’ll then log in with the new email.

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Data Issues

Contacts don’t just disappear. Check:
  1. Are you using filters?
    • Clear all filters to see all contacts
    • Check if you’re viewing a specific tag or status
  2. Did you switch accounts?
    • Make sure you’re logged into the right account
  3. Were contacts archived?
    • Check the Archived contacts view
  4. Recent import issue?
    • Check if an import may have affected your data
If contacts are truly missing, contact support immediately. We may be able to restore from backups.
Recovery options:
  1. Contacts
    • Deleted contacts go to trash for 30 days
    • Go to CRM > Trash to restore
  2. Activities
    • Activities cannot be recovered once deleted
    • Be careful when deleting
  3. Transactions
    • Cancelled transactions are retained
    • Check the Cancelled filter
  4. Content
    • Deleted content is kept in trash for 7 days
    • Go to Content Studio > Trash
For other data, contact support to check backup availability.
To handle duplicates:
  1. Merge them manually
    • Open one contact, click Merge
    • Search for the duplicate
    • Combine the records
  2. Use the duplicate finder
    • Go to CRM > Tools > Find Duplicates
    • Review suggested duplicates
    • Merge or dismiss as appropriate
  3. Prevent future duplicates
    • Check before adding new contacts
    • Set import options to detect duplicates

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Feature Issues

Check these settings:
  1. Is the agent enabled?
    • Go to AI Agents > Settings
    • Verify the agent is turned on
  2. Are business hours configured?
    • Check that current time falls within set hours
  3. Is your phone number active?
    • Verify your PULSE phone number status
  4. Are there any error notifications?
    • Check for alerts in the dashboard
Try calling your number to test. If it still doesn’t work, contact support.
Troubleshoot email issues:
  1. Check your connected email account
    • Go to Settings > Connected Accounts
    • Reconnect if showing disconnected
  2. Verify recipient email is valid
    • Typos in email addresses cause delivery failure
  3. Check your sending limits
    • There may be daily sending limits
  4. Look for bounce notifications
    • Failed emails may have bounce reasons
  5. Try sending a test email
    • Send to yourself to verify sending works
Fix calendar sync issues:
  1. Reconnect your calendar
    • Go to Settings > Connected Accounts
    • Disconnect and reconnect your calendar
  2. Check calendar permissions
    • Make sure PULSE has read/write access
  3. Verify the correct calendar is selected
    • You may have multiple calendars
  4. Wait a few minutes
    • Sync can take up to 15 minutes
  5. Check the source calendar
    • Ensure events exist in your original calendar
If reports fail to generate:
  1. Check your date range
    • Very large date ranges may time out
    • Try a smaller range
  2. Simplify the report
    • Remove some metrics and try again
    • Complex reports may take longer
  3. Try a different format
    • If PDF fails, try Excel
    • Different formats use different processes
  4. Wait and retry
    • The system may be busy
    • Try again in a few minutes

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Mobile Issues

Try these fixes:
  1. Force close and reopen the app
    • Swipe up from the app switcher
  2. Restart your device
    • A fresh start often helps
  3. Update the app
    • Check for updates in the App Store or Google Play
  4. Reinstall the app
    • Delete and redownload
  5. Free up device storage
    • Low storage can cause crashes
Check notification settings:
  1. Device settings
    • Settings > Notifications > PULSEIntel PRO
    • Ensure notifications are allowed
  2. In-app settings
    • Settings > Notifications in the app
    • Verify notifications are enabled
  3. Do Not Disturb
    • Check if DND is blocking notifications
  4. Battery optimization
    • On Android, exclude the app from battery optimization

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Still Need Help?

If you didn’t find a solution here:
  1. Search the Help Center - Use the search bar to find related articles
  2. Contact Support - Email [email protected] with details about your issue
  3. Live Chat - Click the chat button in the bottom right corner during business hours
When contacting support, please include:
  • What you were trying to do
  • The exact error message (if any)
  • Steps you’ve already tried
  • Screenshots if possible