Terms of Use

Please read these Terms of Use (“Terms”) carefully before using PULSE Intelligence, Power Unit University, or any other services provided by Power Unit Coaching LLC (“Company,” “we,” “us,” or “our”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services. 1. Services Covered These Terms apply to all services provided by Power Unit Coaching LLC, including:

• PULSE Intelligence: AI-powered productivity platform for real estate professionals, including:

Daily Action Planning AI Business Advisor AI Appointment Setter (outbound calling) AI Role-Play Simulator Content Studio (social media and marketing content generation) Market Intelligence Performance Scorecard Third-party integrations (Google, Meta, LinkedIn, Zoom, CRM, Microsoft 365)

• Power Unit University: Online coaching and training platform with courses, educational materials, and community features

All references to “the platform,” “the service,” or “our services” include both PULSE Intelligence and Power Unit University. 2. Account Registration & Eligibility 2.1 Account Creation To use our services, you must: Be at least 18 years of age Provide accurate, current, and complete information during registration Be a real estate professional or business owner (for PULSE Intelligence) Maintain the security of your account credentials Notify us immediately of any unauthorized access to your account 2.2 Account Security You are responsible for: Maintaining the confidentiality of your password and account information All activities that occur under your account Ensuring no unauthorized persons access your account Using strong, unique passwords and enabling two-factor authentication when available We reserve the right to suspend or terminate accounts that show signs of unauthorized access or security breaches. 3. Membership & Free Trial Policies 3.1 Free Trial Eligibility We may offer free trials (typically 7-14 days) to new users to evaluate our services: PULSE Intelligence Starter Plan: Free forever with limited features PULSE Intelligence Pro Plan: May include free trial period Power Unit University: 14-day free trial available Free Trial Terms: No credit card or payment information required for Starter Plan Pro Plan trials may require payment information but will not be charged during trial Each individual is entitled to one free trial per service unless otherwise specified All standard Terms and Conditions apply to trial users 3.2 Access During Trial During any free trial period: You have access to the features specified for that trial tier All content usage rules and restrictions apply AI features may have usage limits All data protection and privacy policies apply 3.3 End of Trial For PULSE Intelligence Pro Plan: If payment information was provided, your trial will automatically convert to a paid subscription unless you cancel before the trial ends You will be notified via email before the trial period expires Cancel at least 48 hours before trial end to avoid being charged For Power Unit University: Manual upgrade required; no automatic conversion to paid membership Access terminates immediately when trial expires if no upgrade is made You must manually select and purchase a subscription to continue access 4. Billing & Subscription Policies 4.1 Subscription Plans Paid subscriptions are offered on a recurring basis: PULSE Intelligence Pro Plan: $49/month (no contract) AI Appointment Setter Add-On: $397-$997/month based on tier Power Unit University: Monthly or annual plans as selected Custom Enterprise Plans: Available upon request 4.2 Automatic Renewal By subscribing to a paid plan, you authorize us to: Charge your payment method on a recurring basis Automatically renew your subscription at the end of each billing cycle Charge at the same rate unless we notify you of price changes in advance We do not send automatic reminders before renewal charges. It is your responsibility to manage your subscription and renewal dates. 4.3 Cancellation Policy To avoid being charged for the next billing period: Cancel at least 48 hours before your renewal date Cancellation requests made less than 48 hours before renewal will take effect for the following cycle You will still be charged for the upcoming renewal if you miss the 48-hour window How to Cancel: Through your account settings in the platform By emailing [email protected] By calling our support line during business hours After Cancellation: You retain access until the end of your paid period No refund or prorated credit for remaining days in the billing cycle All third-party integration connections remain active until period end Data is retained per our Privacy Policy 4.4 No Refunds Policy We maintain a strict no-refund policy: No refunds or prorated credits for subscription fees already charged This includes circumstances where you forget to cancel or change your mind Cancellations do not entitle you to refunds for the current billing period Payment disputes with your financial institution may result in immediate account termination Exception – Technical Issues: The only circumstance under which refunds may be issued: A verified technical problem originating with our platform (not your device or internet) The issue prevents you from accessing the service for a significant duration You must report the issue promptly via [email protected] We will investigate and may, at our sole discretion, provide a prorated refund or credit 4.5 Price Changes We reserve the right to modify subscription pricing: Existing subscribers will receive 30 days’ advance notice of price increases Price changes will not affect your current billing cycle Continued use after notification constitutes acceptance of new pricing You may cancel before the new price takes effect to avoid the increase 4.6 Payment Methods Payments are processed through secure third-party processors (Stripe, PayPal): We do not store your full payment card details on our servers You must keep your payment information current Failed payments may result in service suspension You are responsible for any fees charged by your financial institution 5. AI Features & Services 5.1 AI-Powered Tools PULSE Intelligence provides various AI-powered features: AI Business Advisor: Personalized coaching and recommendations AI Appointment Setter: Automated outbound calling to prospects AI Role-Play Simulator: Practice scenarios with AI characters Content Studio: AI-generated social media and marketing content Market Intelligence: AI-analyzed market data and insights 5.2 AI Usage Guidelines When using AI features, you agree to: Provide accurate information for personalized recommendations Use AI-generated content responsibly and review before publishing Not use AI features for illegal, fraudulent, or unethical purposes Not attempt to reverse engineer or manipulate AI systems Not use AI features to harass, spam, or deceive others 5.3 AI Appointment Setter Terms Contact List Requirements: You must have legal right to contact all individuals in uploaded lists You comply with TCPA, Do Not Call Registry, and all telemarketing laws You are responsible for obtaining proper consent before calling prospects We may terminate service for abuse or regulatory violations Call Recording & Monitoring: All AI-generated calls may be recorded for quality assurance and training You will receive call recordings and transcripts in your dashboard You are responsible for compliance with state call recording laws Some states require two-party consent for call recording Liability for AI Calls: You are solely responsible for the content and legality of AI-generated calls We provide the technology; you control how it’s used You must ensure compliance with all applicable laws and regulations You indemnify us against claims arising from your use of the calling feature 5.4 AI-Generated Content Content Studio Output: AI-generated content is provided as-is and should be reviewed before use You are responsible for ensuring content accuracy and appropriateness We do not guarantee content will achieve specific results or engagement You own the rights to content you create using our tools, subject to these Terms Content Accuracy: AI may occasionally generate inaccurate or inappropriate content Always review and edit AI-generated material before publishing We are not liable for consequences of publishing unreviewed AI content Report any concerning AI outputs to [email protected] 5.5 AI Training & Data Usage We may use anonymized interaction data to improve AI performance Your personal conversations are not used to train third-party AI models without consent You can opt out of AI training data usage by contacting [email protected] See our Privacy Policy for complete data usage details 6. Third-Party Integrations 6.1 Integration Authorization PULSE Intelligence integrates with various third-party services: Google Workspace (Calendar, Contacts) Meta (Facebook, Instagram) LinkedIn Zoom Video Communications CRM platforms (Follow Up Boss, LionDesk, Chime, KvCORE, BoomTown, etc.) Microsoft 365 (Outlook, Calendar, Contacts) By connecting these integrations, you: Grant us permission to access specified data from those services Authorize us to perform actions on your behalf (posting, scheduling, etc.) Acknowledge that you have the legal right to grant such access Agree to comply with each third-party service’s terms of use 6.2 Integration Data Usage We access third-party data solely to provide our services: Calendar data to schedule appointments and avoid conflicts Contact data to populate calling lists and follow-up tasks Social media accounts to publish content you create or approve Meeting platforms to create video appointments See our Privacy Policy for detailed information on how we handle integration data. 6.3 Integration Disconnection You may disconnect any integration at any time: Through your PULSE Intelligence account settings Directly through the third-party service’s security settings By contacting [email protected] When disconnected: We immediately stop accessing data from that service Features dependent on that integration will be unavailable Existing synced data may be retained per our data retention policies 6.4 Third-Party Service Changes We are not responsible for: Changes to third-party APIs or service availability Interruptions caused by third-party service outages Changes to third-party terms of service or pricing Data loss resulting from third-party service issues We will make reasonable efforts to maintain integrations but cannot guarantee uninterrupted functionality. 7. Content Protection & Usage Restrictions 7.1 Ownership & Copyright All content on PULSE Intelligence and Power Unit University is the exclusive property of Power Unit Coaching LLC or its licensors: Videos, courses, training materials, and educational content AI-generated templates, scripts, and frameworks Software, algorithms, and AI models Platform design, branding, and user interface Market intelligence reports and data analysis All content is protected by U.S. and international copyright laws. 7.2 License Grant Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to: Access and use content for your personal business purposes Generate content using our AI tools for your own use Download materials explicitly marked as downloadable Reference concepts and frameworks in your own business activities 7.3 Prohibited Actions You expressly agree NOT to: Recording & Copying: Screen record, screenshot, photograph, or download course videos or content Copy or reproduce any materials without express written permission Create transcripts or summaries for distribution outside the platform Use screen capture or recording software on our platform Sharing & Distribution: Share your login credentials with anyone else Allow unauthorized persons to access content through your account Post platform content on social media, YouTube, or file-sharing sites Forward course materials to non-members via email or other means Display content publicly or in group settings outside approved contexts Commercial Use: Resell, relicense, or redistribute any platform content Create competing courses or coaching programs using our materials Use our frameworks or methodologies in products you sell Modify our content and present it as your own original work Technical Interference: Reverse engineer, decompile, or disassemble our software or AI models Circumvent any access controls or security measures Use automated tools to scrape or download content Interfere with platform functionality or other users’ access 7.4 AI-Generated Content Usage Content You Create: You own content you create using our AI tools You may use AI-generated content in your business activities You may publish AI-generated social media posts, emails, and marketing materials Attribution to PULSE Intelligence is appreciated but not required Templates & Frameworks: Pre-built templates remain our intellectual property You may use them as intended but not redistribute them You may customize templates for personal use 7.5 Internal Community Sharing Within official PULSE Intelligence or Power Unit University community features: You may discuss course concepts with fellow members You may share your personal experiences applying the material You may NOT post actual copyrighted content (videos, PDFs, full lesson transcripts) You may NOT share login credentials or attempt to give others access 7.6 Enforcement & Consequences Violations of content protection rules may result in: Immediate account suspension or termination without notice No refund of subscription fees Legal action for copyright infringement DMCA takedown notices for publicly posted content Claims for damages and attorney’s fees We actively monitor for unauthorized content sharing and take violations seriously. 8. Acceptable Use Policy 8.1 Prohibited Uses You may not use our services to: Violate any local, state, national, or international law Harass, abuse, threaten, or intimidate others Impersonate any person or entity Transmit spam, unsolicited communications, or chain letters Distribute malware, viruses, or harmful code Infringe on intellectual property rights of others Engage in fraudulent or deceptive practices Interfere with platform security or functionality Collect user information without consent 8.2 User Conduct You agree to: Use the platform in a professional and respectful manner Comply with all applicable laws and regulations Respect other users’ privacy and intellectual property Report violations of these Terms to [email protected] Cooperate with investigations of suspected violations 8.3 Regulatory Compliance For AI Appointment Setter users: Comply with Telephone Consumer Protection Act (TCPA) Respect Do Not Call Registry requirements Obtain proper consent before calling prospects Follow state-specific call recording laws Comply with CAN-SPAM Act for email communications For Content Studio users: Comply with FTC endorsement guidelines Follow platform-specific rules (Facebook, Instagram, LinkedIn) Respect copyright and trademark laws Include required disclosures for sponsored or affiliate content Failure to comply with applicable laws may result in immediate termination without refund. 9. Data & Privacy 9.1 Privacy Policy Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. 9.2 Data You Provide You represent and warrant that: You have the legal right to provide all data you upload or input Contact lists uploaded for AI Appointment Setter comply with applicable laws You have obtained necessary consents for any personal data you provide Information you provide is accurate and not misleading 9.3 Data Security While we implement industry-standard security measures: We cannot guarantee absolute security of data transmitted over the internet You are responsible for maintaining the security of your account credentials Report any suspected security breaches immediately to [email protected] See our Security Policy for detailed security practices 10. Disclaimers & Warranties 10.1 No Guarantees of Results PULSE Intelligence and Power Unit University are provided for educational and productivity purposes: We do NOT guarantee any specific business results or income levels Success depends on many factors beyond our control (market conditions, your effort, experience, etc.) Testimonials and case studies are not guarantees of typical results Past performance by other users does not predict your future results You acknowledge: Your success or failure is your own responsibility We provide tools and education, not guaranteed outcomes Every user’s situation is unique External factors significantly impact real estate business results 10.2 “AS IS” Service Provision TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: Warranties of merchantability Fitness for a particular purpose Non-infringement Accuracy, reliability, or completeness of content Uninterrupted or error-free operation Security or freedom from viruses 10.3 AI Disclaimer Regarding AI-powered features: AI-generated content and recommendations are provided as suggestions only AI may occasionally produce inaccurate, inappropriate, or nonsensical output You must review all AI-generated content before use We do not guarantee AI accuracy, completeness, or suitability AI features continuously improve but may have limitations 10.4 Third-Party Integrations Regarding third-party services: We do not control or guarantee third-party service availability Integration functionality depends on third-party APIs We are not responsible for third-party service changes, outages, or data loss Third-party services have their own terms and privacy policies 10.5 Market Intelligence Disclaimer Regarding market data and intelligence: Market data is provided for informational purposes only Data accuracy depends on third-party sources We do not guarantee completeness or timeliness of market information Market intelligence should not be the sole basis for business decisions Consult with appropriate professionals for specific advice 11. Limitation of Liability 11.1 Limitation of Damages TO THE MAXIMUM EXTENT PERMITTED BY LAW, POWER UNIT COACHING LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR: Indirect, Incidental, or Consequential Damages: Lost profits or business opportunities Loss of data or information Loss of goodwill or reputation Business interruption Cost of substitute services Direct Damages in Excess of: The amount of fees you paid to us in the six (6) months preceding the claim For free users: $100 USD 11.2 Scope of Limitation This limitation applies regardless of: The legal theory (contract, tort, negligence, strict liability, or otherwise) Whether we were advised of the possibility of such damages Whether the limited remedy fails its essential purpose 11.3 Jurisdictional Variations Some jurisdictions do not allow exclusion or limitation of certain liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law. 11.4 AI Appointment Setter Liability Specific to AI calling features: We are not liable for consequences of calls made using our platform You are solely responsible for compliance with telemarketing laws We are not liable for claims arising from call content or recipient complaints You indemnify us against regulatory fines or legal claims related to your call campaigns 12. Indemnification You agree to indemnify, defend, and hold harmless Power Unit Coaching LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from: Your use or misuse of our services Your violation of these Terms Your violation of any applicable law or regulation Your violation of any third-party rights, including intellectual property rights Content you upload, generate, or publish using our services AI Appointment Setter calls made using your account Your integration with third-party services Unauthorized access to your account due to your negligence This indemnification obligation survives termination of your account and these Terms. 13. Dispute Resolution 13.1 Informal Resolution Before initiating formal proceedings, you agree to: Contact us at [email protected] to describe the issue Engage in good faith negotiations to resolve the dispute Allow us 30 days to attempt resolution 13.2 Binding Arbitration BY AGREEING TO THESE TERMS, YOU AND POWER UNIT COACHING LLC AGREE TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION, NOT IN COURT. Arbitration Agreement: Any controversy or claim arising from these Terms or our services shall be settled by arbitration Arbitration will be administered by the American Arbitration Association (AAA) The AAA’s Commercial Arbitration Rules will apply Arbitration will take place in Miami-Dade County, Florida, or via teleconference Class Action Waiver: You waive your right to participate in class actions or class arbitrations You waive your right to a jury trial All proceedings must be conducted on an individual basis Arbitrator Authority: The arbitrator may award any relief available in court The arbitrator’s decision is final and binding Judgment on the award may be entered in any court with jurisdiction 13.3 Exceptions to Arbitration Either party may bring claims in small claims court if they qualify, or seek injunctive relief for: Intellectual property infringement Unauthorized use or distribution of content Violations of content protection provisions Security breaches or unauthorized access 13.4 Arbitration Costs Each party bears their own attorney’s fees and costs AAA filing fees and arbitrator compensation will be split equally unless otherwise determined by the arbitrator If you prevail on claims that we initiated, we will reimburse your reasonable attorney’s fees 14. Governing Law & Jurisdiction 14.1 Governing Law These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles. 14.2 Jurisdiction To the extent any disputes proceed in court rather than arbitration: You consent to the exclusive jurisdiction of state and federal courts located in Miami-Dade County, Florida You waive any objections based on improper venue or inconvenient forum 14.3 U.S. Operations Our services are intended for users in the United States We do not specifically target international users If you access our services from outside the U.S., you do so at your own risk You are responsible for compliance with local laws in your jurisdiction 15. Term & Termination 15.1 Term These Terms remain in effect for as long as you use our services or maintain an account. 15.2 Termination by You You may terminate your account at any time by: Canceling your subscription through account settings Emailing [email protected] Following the cancellation procedures in Section 4.3 15.3 Termination by Us We may suspend or terminate your account immediately, without notice, if: You violate these Terms or any applicable law You engage in fraudulent or abusive behavior Your payment method fails or is disputed We suspect unauthorized account access We discontinue the service (with notice) Required by law or legal process 15.4 Effect of Termination Upon termination: Your access to the platform will be immediately revoked You will not be entitled to any refund of fees already paid All licenses granted to you under these Terms will terminate You must cease all use of our content and services Provisions that by nature should survive (indemnification, disclaimers, limitations of liability, governing law) will remain in effect 15.5 Data After Termination We may retain your data per our Privacy Policy and data retention obligations You may request account deletion by emailing [email protected] Deleted data cannot be recovered Some data may be retained for legal, tax, or compliance purposes 16. General Provisions 16.1 Entire Agreement These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Power Unit Coaching LLC regarding our services and supersede all prior agreements and understandings. 16.2 Modifications to Terms We reserve the right to modify these Terms at any time: Material changes will be communicated via email or platform notification The “Effective Date” will be updated to reflect changes Continued use after changes constitutes acceptance of revised Terms If you do not agree to changes, you must stop using our services and cancel your account 16.3 Severability If any provision of these Terms is found to be unlawful, void, or unenforceable: That provision will be severed from these Terms The remaining provisions will remain in full force and effect The severed provision will be replaced with an enforceable provision that achieves the original intent 16.4 Waiver Our failure to enforce any provision of these Terms: Does not constitute a waiver of that provision Does not waive our right to enforce that provision in the future Does not waive our right to enforce any other provision 16.5 Assignment You may not assign or transfer these Terms or your account without our written consent We may assign these Terms or our obligations at any time without notice These Terms bind and benefit the parties and their respective successors and assigns 16.6 Force Majeure We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including: Natural disasters War, terrorism, or civil unrest Government actions or regulations Internet service provider failures Pandemics or public health emergencies Third-party service provider outages 16.7 Relationship of Parties These Terms do not create a partnership, joint venture, or employment relationship You are an independent user of our services You have no authority to bind or represent Power Unit Coaching LLC 16.8 Notices To Us: Email: [email protected] Mail: Power Unit Coaching LLC, 1000 Brickell Ave, Suite 715 #1364, Miami, Florida 33131 To You: Email to the address associated with your account Notice via the platform dashboard Notices are deemed received when sent 16.9 Language These Terms are prepared and executed in English. In the event of any conflict between English and any translation, the English version prevails. 17. Contact Information If you have questions about these Terms or need assistance, contact us at: Power Unit Coaching LLC
Email: [email protected]
Mailing Address: 1000 Brickell Ave, Suite 715 #1364, Miami, Florida 33131
Phone: 888-437-7978 18. Acknowledgment BY USING PULSE INTELLIGENCE, POWER UNIT UNIVERSITY, OR ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE: Read and understood these Terms of Use in their entirety Agree to be bound by these Terms Reviewed our Privacy Policy Are at least 18 years of age Have the authority to enter into this agreement Understand that these Terms constitute a legally binding agreement Thank you for being part of the PULSE Intelligence and Power Unit University community. We look forward to supporting your growth and success within the bounds of these Terms.