Skip to main content
Keep your PULSEIntel PRO account secure with these settings and best practices.

​
Password Management

​
Changing Your Password

To update your password:
1

Go to Security Settings

Navigate to Settings > Security
2

Click Change Password

In the Password section, click Change Password
3

Enter Current Password

Type your current password to verify your identity
4

Create New Password

Enter your new password twice to confirm
5

Save Changes

Click Update Password

​
Password Requirements

Your password must include:
  • At least 8 characters
  • One uppercase letter
  • One lowercase letter
  • One number
  • One special character (!, @, #, etc.)
Use a unique password that you don’t use for other accounts. Consider using a password manager to generate and store strong passwords.

​
Forgot Your Password?

If you can’t log in:
  1. Go to the login page
  2. Click Forgot Password
  3. Enter your email address
  4. Check your inbox for a reset link
  5. Click the link and create a new password
Password reset links expire after 1 hour. If your link has expired, request a new one.

​
Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security by requiring a code from your phone when you log in.

​
Enabling 2FA

1

Go to Security Settings

Navigate to Settings > Security
2

Click Enable 2FA

In the Two-Factor Authentication section, click Enable
3

Choose Your Method

Select either:
  • Authenticator App (recommended) - Use Google Authenticator, Authy, or similar
  • SMS - Receive codes via text message
4

Set Up Your Device

Follow the prompts to connect your phone
5

Save Backup Codes

Download and store your backup codes in a safe place
Save your backup codes somewhere secure. You’ll need them if you lose access to your phone.

​
Using Backup Codes

If you can’t access your authenticator app or phone:
  1. On the login screen, click Use a backup code
  2. Enter one of your saved backup codes
  3. You’ll be logged in and can set up a new 2FA method
Each backup code can only be used once.

​
Disabling 2FA

If you need to turn off two-factor authentication:
  1. Go to Settings > Security
  2. Click Disable 2FA
  3. Enter your password to confirm
  4. Enter your current 2FA code
  5. Confirm you want to disable it

​
Active Sessions

See all devices and browsers where you’re currently logged in.

​
Viewing Sessions

Go to Settings > Security > Active Sessions to see:
  • Device type and browser
  • Location (approximate)
  • Last activity time
  • Current session indicator

​
Ending a Session

If you see a session you don’t recognize or want to log out of a device:
  1. Find the session in the list
  2. Click End Session next to it
  3. Confirm you want to log out of that device
If you see activity from an unfamiliar location, end that session immediately and change your password.

​
Log Out Everywhere

To end all sessions except your current one:
  1. Go to Settings > Security > Active Sessions
  2. Click Log Out All Other Sessions
  3. Confirm your choice
This is useful if you think your account may have been compromised.

​
Login History

View a log of recent login attempts:
InformationDescription
Date & TimeWhen the login occurred
LocationCity and country (based on IP)
DeviceBrowser and operating system
StatusSuccessful or failed
Failed login attempts can indicate someone is trying to access your account.

​
Security Best Practices

Don’t reuse passwords from other sites. Use a password manager to create and store complex passwords.
2FA significantly reduces the risk of unauthorized access, even if your password is compromised.
Check your active sessions monthly. End any sessions you don’t recognize.
Always log out when using public or shared computers. Never save your password on devices you don’t own.
PULSEIntel PRO will never ask for your password via email. Always check the URL before entering your credentials.

​
Account Recovery

If you’re locked out of your account:
  1. Try the Forgot Password option first
  2. If you have 2FA enabled, use a backup code
  3. If you still can’t access your account, contact [email protected]
For security, we may ask you to verify your identity before restoring access.

​
Data Privacy

Your data security matters to us:
  • All data is encrypted in transit and at rest
  • We never share your information with third parties without consent
  • You can export or delete your data at any time
For more details, see our Privacy Policy.