Accessing Billing
- Go to Settings > Billing
- On mobile, you can also access billing from the Profile icon in the bottom navigation, then tap Billing
Your Subscription Plan
The Billing page shows your current plan details:- Plan name — Which tier you’re subscribed to (Free, Subscriber, or Subscriber Plus)
- Billing interval — Monthly or yearly
- Price — Your current subscription rate
- Status — Active, trialing, or other status
Subscription Tiers
| Tier | What’s Included |
|---|---|
| Free | Basic dashboard, limited CRM and Content Studio |
| Subscriber | Full access to Dashboard, NOVA, SIRIUS, VEGA, CRM, Content Studio, Intelligence, Marketing Hub, and RolePlay |
| Subscriber Plus | Everything in Subscriber, plus PHOENIX (AI-powered calling), custom role-play scenarios, and advanced content packs |
How to Upgrade or Downgrade
- Go to Settings > Billing
- Click Manage Billing to open the billing portal
- Select your new plan
- Confirm the change
Completing Your Subscription on Mobile
If you’re signing up or upgrading from a mobile device:- Tap Billing from your mobile profile or settings
- Select your plan and tap Subscribe
- Enter your payment information in the secure checkout form
- Tap Confirm to complete the subscription
If you encounter an error during mobile checkout, try refreshing the page and attempting again. If the problem persists, try completing the subscription from a desktop browser and contact hello@pulseintelpro.com if the issue continues.
Payment Method
Viewing Your Payment Method
Your current card is displayed on the Billing page showing the card brand (Visa, Mastercard, etc.), last 4 digits, and expiration date.Updating Your Payment Method
- Go to Settings > Billing
- Click Manage Billing to open the billing portal
- Navigate to Payment Methods
- Add a new card or update your existing one
Payment History
The Billing page shows:- Last payment — Amount, date, and a link to your invoice
- Next payment — Upcoming charge amount and date
- Billing period — Your current billing cycle dates
Viewing Invoices
- Go to Settings > Billing
- Click the invoice link next to your last payment, or
- Click Manage Billing to access your full invoice history in the billing portal
Credits
PULSEIntel Pro uses a credit system for certain features like AI content generation, agent conversations, and role-play sessions.Checking Your Balance
Your credit balance is displayed on:- The Billing page in Settings
- The top banner in Content Studio
- The Credits & Usage tab in Settings (for detailed tracking)
How Credits Work
- Your subscription includes a monthly credit allocation
- Credits are consumed when you generate content, chat with AI agents, or complete role-play sessions
- Unused credits do not roll over to the next month
- Additional credit packs can be purchased if you need more
Credit History
To see a detailed log of how your credits have been used:- Go to Settings > Credits & Usage
- View your transaction history showing:
- Date of each transaction
- Description (what the credits were used for)
- Credits added or used
- Running balance
Types of Credit Transactions
| Type | Description |
|---|---|
| Refill | Monthly credit allocation with your subscription |
| Purchase | Additional credits you’ve bought |
| Bonus | Promotional credits |
| Grant | Credits added by support or admin |
| Usage | Credits consumed by platform features |
Referrals
Earn benefits by referring other agents to PULSEIntel Pro:- Go to Settings > Referrals
- Share your referral link
- Earn rewards when your referrals sign up
Having Billing Issues?
If you’re experiencing problems with billing:- Check that your payment method is up to date
- Make sure your card hasn’t expired
- Contact your bank if payments are being declined
- Try completing your subscription from a desktop browser if you’re having trouble on mobile
- Reach out to hello@pulseintelpro.com for billing assistance