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PULSEIntel Pro uses Google Sign-In for authentication. If you’re having trouble signing in, this guide will help you resolve common issues.

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”Sign in with Google” Button Doesn’t Work

Try these steps:
  1. Check your internet connection — You need an active internet connection to sign in
  2. Enable JavaScript — Google Sign-In requires JavaScript to be enabled in your browser
  3. Disable ad blockers — Some ad blockers or privacy extensions can interfere with Google’s sign-in popup. Try temporarily disabling them.
  4. Allow popups — If your browser blocks popups, the Google sign-in window may not appear. Allow popups for the PULSEIntel Pro website.
  5. Try a different browser — If the button works in Chrome but not Safari (or vice versa), the issue may be browser-specific

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Google Sign-In Window Appears but Fails

What’s happening: The Google sign-in window opens, but you get an error after selecting your account. Possible causes:
  • Third-party cookies blocked — Google Sign-In requires third-party cookies. Check your browser settings and make sure cookies are allowed for Google.
  • Browser is outdated — Update your browser to the latest version
  • Incognito/Private mode — Some privacy settings in incognito mode can block Google Sign-In. Try signing in from a regular browser window.

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Signed In with the Wrong Google Account

What’s happening: You accidentally signed in with a personal Gmail instead of your work account (or vice versa). How to fix it:
  1. Sign out of PULSEIntel Pro (click your profile avatar > Sign Out)
  2. Go to accounts.google.com and make sure the correct Google account is active
  3. Return to PULSEIntel Pro and click Sign in with Google
  4. If multiple accounts appear, carefully select the correct one
Your PULSEIntel Pro account is tied to a specific Google email address. Always sign in with the same Google account you used when you first set up PULSEIntel Pro.

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”Account Not Found” or “Access Denied”

What’s happening: You sign in with Google successfully, but PULSEIntel Pro says your account isn’t found or you don’t have access. Possible causes:
  • New account — If this is your first time, you’ll need to create an account first. Register at pulseintelpro.com to get started.
  • Wrong email — You may be signed in with a different Google account than the one linked to your PULSEIntel Pro account
  • Account suspended — Your account may have been deactivated. Contact your administrator or hello@pulseintelpro.com

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Session Expired / Signed Out Unexpectedly

What’s happening: You were using PULSEIntel Pro and suddenly got sent back to the sign-in page. Why this happens:
  • Your sign-in session expired due to inactivity
  • Your Google account session ended
  • You signed out of Google in another tab or on another device
How to fix it: Simply click Sign in with Google again. You’ll be signed back in immediately if your Google session is still active.

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Can’t Sign In on Mobile

What’s happening: The Google Sign-In doesn’t work on your phone or tablet. Try these steps:
  1. Use your phone’s default browser — Google Sign-In works best in Chrome (Android) or Safari (iOS)
  2. Avoid in-app browsers — If you’re opening PULSEIntel Pro from a link in email or social media, the in-app browser may not support Google Sign-In. Copy the URL and paste it into your regular browser instead.
  3. Clear browser data — Go to your browser settings and clear cookies and cache
  4. Update your browser — Make sure you’re running the latest version

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Two-Factor Authentication Issues

What’s happening: Google is asking for a verification code and you can’t complete it. This is managed by your Google account, not PULSEIntel Pro:
  • Check your phone — Google may be sending a verification prompt to your phone
  • Use backup codes — If you set up backup codes for your Google account, you can use one
  • Recovery options — Visit accounts.google.com/signin/recovery to recover access to your Google account

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Still Can’t Sign In?

If none of the above solutions work:
  1. Try signing in from a completely different device
  2. Make sure you can sign into Google itself at accounts.google.com
  3. Contact our support team at hello@pulseintelpro.com with:
    • The Google email address you’re trying to sign in with
    • What error message (if any) you’re seeing
    • Which browser and device you’re using