Getting There
Click RolePlay (or Training) in the left sidebar. You’ll see three tabs: Search, Results, and Scripts.Search Tab — Find a Scenario
Browse available practice scenarios to find the right one for you.Featured Scenarios
Popular scenarios are highlighted at the top, each showing:- The scenario name and description
- A difficulty badge (Beginner, Intermediate, or Advanced)
- The category (buyer, seller, negotiation, objection handling, etc.)
- A Start button to begin practicing
Browsing All Scenarios
Scroll down to browse the full library of scenarios. You can:- Filter by category — Focus on buyer conversations, seller conversations, objections, negotiations, etc.
- Filter by difficulty — Start with beginner scenarios and work your way up
- Search by name — Looking for something specific? Type it in the search bar
Custom Scenarios
On the Subscriber Plus plan, you can create your own scenarios:- Define the situation and context
- Describe the person you’ll be talking to
- Set specific objections or challenges you want to practice
How a RolePlay Session Works
1
Pick a Scenario
Choose a scenario from the Search tab and click Start.
2
Receive the Call
PULSEIntel Pro calls your phone number (the one in your profile). Answer the call to begin.
3
Practice the Conversation
The AI plays the role of a client — maybe a skeptical buyer, a price-sensitive seller, or someone with a specific objection. Have a natural conversation and practice your techniques.
4
End the Session
When you’re done, hang up or click End Session. The call is automatically recorded and transcribed.
5
Get Your Feedback
AI analyzes your performance and gives you detailed scores and suggestions.
Make sure your phone number is correct in your Profile before starting a session. That’s the number PULSEIntel Pro will call.
Results Tab — Review Your Performance
After each session, you can review how you did.Session History
A table showing all your past sessions with:- Date and time
- Which scenario you practiced
- How long the session lasted
- Your overall score
Performance Analysis
When you click a session, you’ll see scores for:- Active Listening — How well you listened to the AI client
- Validating Feelings — How effectively you showed empathy and acknowledged concerns
- Voice Sentiment — Analysis of your tone and energy during the conversation
- Objection Handling — How well you addressed the client’s pushback
Listen Back and Read the Transcript
- Play the recording — Listen to the full conversation to hear how you sounded
- Download the transcript — Save a text file of the entire conversation for review
Scripts Tab — Objection Handling Library
A library of scripts to help you handle common real estate objections.Script Categories
Scripts are organized by objection type:- Price objections — “Your price is too high” / “I can get a better deal elsewhere”
- Commission objections — “Why should I pay that commission rate?”
- Timing objections — “I’m not ready to buy/sell right now”
- Competition objections — “Another agent offered me a better deal”
- General objections — Common pushback and how to handle it
What’s in Each Script
Every script includes:- A clear description of the objection
- A recommended response framework
- Example dialogue showing how to handle it
- Tips and variations for different situations
Exporting Scripts
Click Export as PDF to save any script as a formatted PDF. Great for reviewing before client meetings or printing out for your desk.Tips for Getting the Most from RolePlay
- Start with beginner scenarios — Build your confidence before tackling advanced objections
- Practice regularly — Even 10-15 minutes a week makes a noticeable difference in real conversations
- Focus on one area at a time — If your “Active Listening” score is low, work on that specifically before moving to other areas
- Review your recordings — Listening back is often more revealing than the scores alone
- Use scripts before sessions — Read through relevant scripts from the Scripts tab before practicing a scenario in that category
- Track your progress — Watch your scores improve over time in the Results tab