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Support works best when your question lands in the right place the first time. Use this page to route yourself.

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Agents

Start with your Manager. Your Manager runs your brokerage location in BPS and can fix most day to day problems:
  • Unlock your account or reset your password
  • Assign a course you are missing
  • Turn a course on for your location
  • Review work you submitted
If your Manager cannot fix it, they take it to BPS support for you. Before you ask, check Common Issues and Getting Help When You Are Stuck. Many problems are already solved there.

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Managers and BPS Admins

Contact BPS support when a job sits above your level in the system, for example:
  • Building or changing an assignment template
  • A training data reset for one of your agents
  • Location or system settings you cannot reach
  • A problem the Common Issues page does not solve

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Membership and billing

Questions about joining, plans, payments, or seats on your account go to the Power Unit Coaching team. See Billing and Accounts for what this section covers.

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Make your message count

Whichever route you use, include:
  1. Your name and your brokerage
  2. What you were trying to do
  3. The course name and chapter, if it is a training problem
  4. What the screen says, word for word, or a screenshot
That detail cuts the back and forth and gets you an answer faster.