> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pulseintelpro.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Subscription

> How to manage your subscription plan, payment method, and credits

Manage your subscription, view payment history, and track your credit usage from the Billing page.

## Accessing Billing

1. Go to **Settings > Billing**
2. On mobile, you can also access billing from the **Profile** icon in the bottom navigation, then tap **Billing**

## Your Subscription Plan

The Billing page shows your current plan details:

* **Plan name** — Which tier you're subscribed to (Free, Subscriber, or Subscriber Plus)
* **Billing interval** — Monthly or yearly
* **Price** — Your current subscription rate
* **Status** — Active, trialing, or other status

### Subscription Tiers

| Tier | What's Included |
| - | - |
| **Free** | Basic dashboard, limited CRM and Content Studio |
| **Subscriber** | Full access to Dashboard, NOVA, SIRIUS, VEGA, CRM, Content Studio, Intelligence, Marketing Hub, and RolePlay |
| **Subscriber Plus** | Everything in Subscriber, plus PHOENIX (AI-powered calling), custom role-play scenarios, and advanced content packs |

### How to Upgrade or Downgrade

1. Go to **Settings > Billing**
2. Click **Manage Billing** to open the billing portal
3. Select your new plan
4. Confirm the change

Plan changes take effect at the start of your next billing cycle, or immediately for upgrades.

## Completing Your Subscription on Mobile

If you're signing up or upgrading from a mobile device:

1. Tap **Billing** from your mobile profile or settings
2. Select your plan and tap **Subscribe**
3. Enter your payment information in the secure checkout form
4. Tap **Confirm** to complete the subscription

> [!NOTE]
>
> If you encounter an error during mobile checkout, try refreshing the page and attempting again. If the problem persists, try completing the subscription from a desktop browser and contact [hello@pulseintelpro.com](mailto:hello@pulseintelpro.com) if the issue continues.

## Payment Method

### Viewing Your Payment Method

Your current card is displayed on the Billing page showing the card brand (Visa, Mastercard, etc.), last 4 digits, and expiration date.

### Updating Your Payment Method

1. Go to **Settings > Billing**
2. Click **Manage Billing** to open the billing portal
3. Navigate to **Payment Methods**
4. Add a new card or update your existing one

## Payment History

The Billing page shows:

* **Last payment** — Amount, date, and a link to your invoice
* **Next payment** — Upcoming charge amount and date
* **Billing period** — Your current billing cycle dates

### Viewing Invoices

1. Go to **Settings > Billing**
2. Click the invoice link next to your last payment, or
3. Click **Manage Billing** to access your full invoice history in the billing portal

## Credits

PULSEIntel Pro uses a credit system for certain features like AI content generation, agent conversations, and role-play sessions.

### Checking Your Balance

Your credit balance is displayed on:

* The **Billing** page in Settings
* The top banner in **Content Studio**
* The **Credits & Usage** tab in Settings (for detailed tracking)

### How Credits Work

* Your subscription includes a monthly credit allocation
* Credits are consumed when you generate content, chat with AI agents, or complete role-play sessions
* Unused credits do not roll over to the next month
* Additional credit packs can be purchased if you need more

### Credit History

To see a detailed log of how your credits have been used:

1. Go to **Settings > Credits & Usage**
2. View your transaction history showing:
   * Date of each transaction
   * Description (what the credits were used for)
   * Credits added or used
   * Running balance

### Types of Credit Transactions

| Type | Description |
| - | - |
| **Refill** | Monthly credit allocation with your subscription |
| **Purchase** | Additional credits you've bought |
| **Bonus** | Promotional credits |
| **Grant** | Credits added by support or admin |
| **Usage** | Credits consumed by platform features |

## Referrals

Earn benefits by referring other agents to PULSEIntel Pro:

1. Go to **Settings > Referrals**
2. Share your referral link
3. Earn rewards when your referrals sign up

## Having Billing Issues?

If you're experiencing problems with billing:

* Check that your payment method is up to date
* Make sure your card hasn't expired
* Contact your bank if payments are being declined
* Try completing your subscription from a desktop browser if you're having trouble on mobile
* Reach out to [hello@pulseintelpro.com](mailto:hello@pulseintelpro.com) for billing assistance


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